pgkn's Privacy Policy
Your personal information is completely safe with us. This policy clearly explains how pgkn collects, uses, and protects your data.
Introduction and Scope
Purpose of This Policy
pgkn ("we", "us", or "the platform") provides a reliable online gaming service for users in Bangladesh. This privacy policy explains what information we collect when you use the pgkn.cam website, how that information is used, who it may be shared with, and how you can exercise control over your own data.
By using pgkn's services, you agree to the terms of this privacy policy. If you do not agree with any of the terms, please stop using the service and contact us.
Scope of This Policy
This privacy policy applies to all services operated under the pgkn.cam domain, including mobile browser access, customer support channels, and email communications. Third-party payment providers (such as bKash, Nagad, Rocket, Upay) and game software developers have their own separate privacy policies that apply independently.
Data Collection
What Types of Information We Collect
pgkn collects the following types of information from you:
- Identity Information: Your full name, date of birth, national ID or passport number (for age verification).
- Contact Information: Email address, mobile number, and residential address.
- Financial Information: Payment method details (bKash, Nagad, Rocket, Upay, or bank account number), deposit and withdrawal records.
- Account Information: Username, password (encrypted), account preferences, and activity history.
- Technical Information: IP address, browser type, operating system, device ID, and cookie data.
- Usage Information: Which games you played, how long you were active, your betting history, and bonus usage records.
How We Collect Information
We collect information directly from you — when you fill in a registration form, complete a payment transaction, or seek customer support via live chat or email. We also collect information automatically through cookies, log files, and tracking technologies.
Use of Information
How We Use Your Information
The information collected is used for the following purposes:
- To create and manage your account and verify your identity.
- To process deposits, withdrawals, and other financial transactions.
- To determine and provide bonuses, cashback, and VIP benefits.
- To ensure responsible gaming and identify indicators of potential problems.
- To prevent fraud, money laundering, and other illegal activities.
- To improve platform performance and resolve technical issues.
- To send relevant promotional offers and updates (you can opt out of these communications at any time).
- To comply with legal obligations and resolve disputes.
Legal Basis for Processing Information
We process your information because it is necessary for the performance of our service agreement, necessary to protect our legitimate business interests, or because you have given your explicit consent. In certain cases, information may also be processed to comply with legal obligations.
Cookie Policy
What Cookies Are and Why We Use Them
Cookies are small text files that your browser stores on your device when you visit our website. pgkn uses the following types of cookies:
- Essential Cookies: These are necessary to maintain login sessions and ensure security.
- Functional Cookies: Used to remember your language preferences, game settings, and account preferences.
- Analytics Cookies: Used to understand which parts of the website are used most, helping us improve our service.
You can disable cookies at any time by changing your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.
Data Sharing
When We Share Your Information
pgkn does not sell your personal information or share it with third parties for advertising purposes. However, information may be shared in the following circumstances:
- Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, Upay, or the relevant bank to complete financial transactions.
- Service Providers: Trusted third parties that assist in managing our technology, security, and customer support, who are bound by strict confidentiality agreements.
- Legal Obligations: To comply with a legal order, investigation, or regulatory requirement.
- Fraud Prevention: With relevant authorities when required to prevent financial crime or fraud.
International Data Transfers
Some information may be stored on servers outside Bangladesh to operate our services. In such cases, we ensure that data transfers are carried out in accordance with internationally recognised security protocols and that the receiving party provides equivalent protection to that described in this policy.
Data Security
Security Measures
pgkn uses industry-standard technology and practices to keep your information secure:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
- Password Hashing: Your password is never stored in plain text — strong cryptographic hashing is used.
- Two-Factor Authentication (2FA): An additional verification option is available to further strengthen account security.
- Access Controls: Only authorised personnel can access your information, and only on a need-to-know basis.
- Regular Security Reviews: Our systems undergo regular security audits.
However, no method of transmitting information over the internet is 100% secure. We strive to ensure the highest level of protection, but complete security cannot be guaranteed.
Data Retention Period
pgkn retains your information only for as long as necessary. All information is retained while your account is active. After an account is closed, certain information may be retained for up to five years to meet legal and regulatory requirements. After that, the information is securely deleted.
Your Rights
Your Control Over Personal Information
As a pgkn user, you have the following rights:
- Right of Access: The right to request details of what information we hold about you.
- Right to Rectification: The right to have incomplete or inaccurate information corrected.
- Right to Erasure: The right to request deletion of your information in certain circumstances.
- Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
- Right to Data Portability: The right to receive a copy of your information in a structured, readable format.
- Right to Object: The right to object to marketing communications.
To exercise these rights, please contact us at [email protected] or send a message via 24/7 live chat. We will try to respond within 30 business days.
Opting Out of Marketing Communications
If you do not want to receive promotional emails or messages from pgkn, you can opt out at any time — by clicking the "Unsubscribe" link at the bottom of an email or by contacting our customer support directly. After opting out, important transaction-related and security-related messages will continue to be sent.
Protection of Minors
Age Verification and Information Relating to Minors
pgkn strictly provides services only to those aged 21 or above. We do not knowingly collect information from anyone under the age of 21. Age is verified at registration, and if we become aware that a minor has created an account, the account is immediately closed and the associated information is deleted.
If you believe a minor has created an account on our platform, please notify us immediately.
Policy Changes
Updates to the Privacy Policy
pgkn reserves the right to change or update this privacy policy at any time. For significant changes, we will send a notification to your registered email address or display a clear notice on the platform.
Continued use of the platform after an update will be taken as your acceptance of the revised policy. We therefore recommend revisiting this page periodically.
Third-Party Links and Services
While pgkn's platform connects with various payment providers and game software suppliers, each is separately responsible for its own privacy policy. We do not take responsibility for the data collection practices of these third parties and recommend reviewing their policies.
Do you have any questions about your privacy?
Contact us with any questions or concerns about our privacy policy. Our team is always ready to assist you.